FAQs

Absolutely. Our services are fully customizable to meet the unique needs of each client. During the initial consultation, we collaborate with clients and their families to develop a tailored care plan that adjusts over time as needs change.

Yes, all our caregivers are trained in basic first aid, CPR, and emergency response. They are equipped to handle urgent situations and will follow predefined protocols to ensure prompt medical attention when needed.

We carefully assess both the client’s needs and personality during the intake process. Based on this information, we match clients with caregivers who not only meet their care requirements but also share compatible interests and communication styles for a more harmonious relationship.

While we specialize in non-medical care, we also provide support for clients managing chronic conditions, recovering from surgery, or requiring specialized care like Alzheimer’s or Parkinson’s support. For complex medical needs, we collaborate with healthcare providers to ensure a comprehensive approach.

Our care plans are developed after an in-depth assessment of the client’s health, preferences, and living situation. This involves consultations with the client, family members, and healthcare professionals to ensure all needs are met holistically.

Yes, we understand that emergencies happen. While we recommend scheduling services in advance, we do our best to accommodate urgent requests for care whenever possible.

We have a robust quality assurance program that includes regular caregiver evaluations, feedback from clients, and ongoing training. We also maintain open lines of communication with clients and families to ensure expectations are consistently met or exceeded.

Yes, while our primary service area is Glendale Heights, we also serve surrounding communities. Please contact us to determine if we can provide care in your area.

We strictly adhere to HIPAA regulations and prioritize confidentiality. All client information is securely stored, and our caregivers are trained to handle sensitive information with the utmost discretion.

The cost of care depends on the level and duration of services required. After an initial consultation, we provide a transparent pricing structure tailored to the client’s care plan.

Yes, we offer respite care and short-term services for clients recovering from surgery or for families who need temporary assistance while they are away.

While we primarily operate as a private-pay service, we may work with long-term care insurance providers. Please contact us to discuss payment options and confirm coverage details.

We regularly review and update care plans to adapt to the client’s evolving needs. Our team remains in close communication with clients and families to ensure adjustments are made promptly.

Yes, we strive to accommodate clients who prefer caregivers fluent in languages other than English. Please inform us of your language preferences during the consultation.